F A Q S

Dispatch Timescales

Timescales can vary, however, throughout most of the year I will aim to dispatch your order within 14 days. Everything is handmade to order.

At Christmas, Halloween and Easter dispatch can be up to three weeks from your order date as I am usually exceptionally busy during these times. If you haven't had a dispatch notification after two weeks please get in touch.

All items are sent using Royal Mail.

Delivery times can not be guaranteed and unfortunately Rebecca Harris Design cannot be held responsible for missing items. Please contact me if your parcel does not arrive after 14 days of receiving your dispatch notification.

Delivery Cost - UK

UK delivery is completely FREE, so, the price you see is the one you’ll pay at checkout, there are no hidden costs. 

Delivery Cost - International 

International delivery is £10.00 for small, or £22.00 for large parcels. This is for a Tracked and Signed For Service. I will not send via International Standard as it does not offer tracking. 

Returns and Refunds

I hope you'll be very happy with your order. However, if there is a problem with the order, or you have simply changed your mind please get in touch with me via email: hello@rebeccaharrisdesign.co.uk

Please note, refunds are not offered on personalised or custom orders.

My return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately you won’t be eligible for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately I cannot accept returns on custom or personalised items.

To complete your return, please send your proof of purchase hello@rebeccaharrisdesign.co.uk

You can return your order to:

Rebecca Harris Design

PO Box 4834

STAFFORD

ST16 9YG

Once your return is received and inspected, you’ll receive an email to notify you. You’ll then receive notification of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, please contact your bank. There is often a few days processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me.


Exchanges 

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email.

To return your product, please email me and I will provide the return shipping address.

I do ask that you are responsible for paying for your own shipping costs for returning your item, unless I have made an error with the personalisation, or order detail. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance as I can't guarantee that I will receive your returned item.